Remember, the key to successful customer service is not just the tools you use, but how you use them. Whether you choose an open source or proprietary system, the most important thing is to ensure that it meets your business needs and improves your customer service experience. So, take the plunge, explore the world of open source dashboards, and take your customer service to new heights.
Improvements to GET /tickets API v3: Improved search functionality
We made a change to the GET /tickets API v3 to use Elasticsearch instead of direct database queries. This upgrade is designed to reduce database pressure and improve search functionality. After version 5.43, you may notice a more intuitive record tongliao mobile number database retrieval. For example, filtering by {“subject”:”order”} will accurately display all relevant records, such as records with the subject “Order #123”, “Order #456”, or even “Order-Question”.
Additionally, we have also introduced a new “search” parameter similar to the search field experience in the table, further optimizing your queries, e.g. _filters={“search”:”order”}.
If there is any uncertainty or questions, the the email copy signifies the offer with a coupon code and barcode. newly updated Filtering API v3 article is at your disposal, along with our always-ready support team, available around the clock via live chat or email 24/7.
A first look at the AI Answer Assistant
Our AI feature is shaping up nicely, and we’re excited to announce that its first elements will debut in LiveAgent very soon. To give you a taste of what’s to come, we’re unwrapping an early gift: the first screenshots of the AI Answer Assistant!
With its release, you’ll find a new “magic wand” icon in the text editor when replying to tabs. A simple click lets you quickly compose or easily improve chine directory your replies. Whether you’re refining your tone to the right degree of professionalism or correcting grammatical errors, this tool is your new assistant.
Ever wondered what to say to a customer?
Simply jot down your initial thoughts and Answer Assistant will help you turn them into a coherent response.
What if you already have a draft? Don’t worry! Highlight your text, activate Answer Assistant, and watch it work its magic, improving your draft on the spot.
Remember, this is just a taster – we have much more in store, ready to revolutionize your LiveAgent experience. Stay tuned!
