.Today, OOO Interactive Systems is a leading Russian manufacturer and integrator of modern interactive Implementation of Bitrix24 in complexes “Kolibri” and development software in the education system. japan telegram data formation of an interactive environment, from professional. Consulting and training to installation and ongoing maintenance. Of interactive equipment within an institution.
OOO Interactive Systems is an integrator and developer in the field of information technology and ICT equipment in education. Successful implementation of projects has allowed to cover 109 cities throughout Russia and equip 543 educational institutions with advanced interactive equipment.
Task
With documents, task management was implement.In Google Docs. Intra-corporate interaction was via Skype and Yandex mail. Planning was carri. Out via a calendar and a whiteboard, Mango telephony was us. Without integration into Bitrix24.
This approach creat. Inconveniences in transaction control.
Process
Based on the table provid. The list of reports and key monitor. Indicators, process purchase funnel: the invisible journey every customer takes
diagrams running in the company and their work regulations, the tasks facing the project were analyz. analysis. This was the first task that IPG fac. In the project being implement. Conducting a full-fledged audit of the business process: briefing, consulting, designing business process maps.
Next, the company structure was configur. employees were added to the portal: 4 founders, who have a distribution of roles by Implementation of Bitrix24 in types of activity in the company, and 15 people engaged in sales and outsourcing. This determined the configuration of the hierarchy and distribution by departments.
Setting up the functionality of the CRM system for the optimal solution of the tasks at hand was the next stage of the project. . With the CRM for automatic recording. Of the history of interactions, such settings as the integration of Mango telephony with Bitrix24, the rules of its operation, Open Lines and mail of sales department employees. With Bitrix24. In addition to integration with communication channels, Bitrix24 was integra with. Forms on the website and with 1C.
A large amount of work in the project was associated with the development of business processes to automate
It was necessary to take into account all the details and.Stages of the transactions, as well. As the accounting of the employees responsible. And involved in each of them. For example, the BP for document approval was set up in this way, in which the closing of transactions was carried telegram data out strictly upon the availability of documents, payment of the invoice, and completion of work.
During the entire period of cooperation, the following BP settings were implemented for automation:
