“Closed” tab status implemented
You asked for it, we’re bringing it to you! In response to user feedback, we’ve added a permanent ‘ Closed ‘ tab state, providing a clear endpoint to the tab’s lifecycle without the option to reopen. We’re not stopping there—more tweaks to this feature are coming, so keep your eyes peeled for our upcoming updates.
Unified time zone settings
We’ve improved the time zone settings in LiveAgent, eliminating the hassle of manual adjustments due to changes throughout the day. Selecting pakistan mobile database your location is all that’s needed to ensure accurate timing for rules and conditions. Now, LiveAgent time zones defined across all rule types and SLA levels are also automatically synchronized for daylight savings time, meaning your scheduling stays sharp without any extra thought.
A new look for board notifications
We’ve redesigned the dashboard notifications to improve visibility and aesthetics. The new design is functional and pleasing to the eye, ensuring that important information is highlighted without hindering your workflow.
Summing up!
This concludes our December updates. We would like to express our deepest gratitude for your valuable feedback and live agent monthly updates: december edition suggestions, which are an integral part of the continuous improvement of LiveAgent. Looking ahead, we will delve deeper into the status of the “Closed” tab, discuss the final SLA rebuild, and reveal other developments that are yet to be finalized.
As always, thank you for being here with us on chine directory this journey. We wish you a productive end of the year with the latest LiveAgent features. Stay tuned for more updates!
When exporting records, account times were used instead of agent times
When you exported a record to HTML or PDF, the times in the exported file were incorrect. This was because the times were exported based on the time zone set for the account in the database, while the times in the table were displayed correctly based on the time zone of the agent’s computer that exported the record. This fix re-unified the times so that the same time was displayed in the table and on the exported record.
