Lead2Call has expanded its capabilities for lead processing! Now operators can Lead2Call launched incoming  receive incoming calls, working according to the script specified in the Call Center Phone.

Let’s take a closer look at the settings in the service and options for incoming calls:

Option I. Receiving missed calls

Lead2Call operators , processing leads and requests, make many outgoing calls according to lebanon telegram data a set schedule. Sometimes subscribers call back on a missed call.

Now, if the “Proxy” type is enabl  in the corresponding Call Center Phone, our operator will accept the call and work according to the specified script.

If the result of a successful call is a transfer, the operator will transfer the call to the number specifi  in the Call Center Phone.

Option II. Renting a number for incoming calls

If you want to set up the reception of incoming calls, you can rent a number. You can request rental conditions and prices from your client manager or in the technical support chat.

To start working you need:

1. Create a link between the CC Phone and the lead form in the API section;

2. Write to the client manager or technical support, stating that you need to b2b inbound marketing: how to attract, sell, and retain customers rent a number for incoming calls, also indicate with which code you need a phone number.

3. Specify which lead form the incoming number should be linked to.

Option III. Already have your own number for incoming calls

If the number is rented from a telecom provider (call tracking system, CRM, etc.), then you. Need to provide a SIP account through which  Lead2Call launched incoming Lead2Call will connect and receive incoming calls.

To start working you need: 

1.Create a link between the CC Phone and the lead form in the API section;

2. Write to the client manager or technical support, stating that you will provide a phone number and SIP account for incoming calls.

3. Specify which lead form the incoming number should be linked to.

Examples of using the new functionality of the service1. Users of the service can rent a number and use it in advertising campaigns, and also set up processing of incoming calls.

In this case, the user can publish the number in the ad (e.g. in Google Ads, Yandex. Direct, Facebook LeadAds). The client will be able to click on the ad and will immediately be asked to call the specified number. This greatly increases conversion!

2. If the primary processing of leads is carried out

In this case, the operator will work according to a pre-loaded script. Depending on the settings, the operator has the ability to  thailand data transfer the target call to the client’s sales department or leave the appropriate status and comments.