Transforming your online reputation means getting more customers to leave reviews of your products and services. Encouraging customer reviews You may be surprised that it can also improve your relationships with customers by showing them how much you care.
Here are some ways to encourage customers to leave reviews for your business online.
- Enable online reviews so customers can share phone number library their thoughts. If you have reviews disabled on sites like Facebook, you won’t be able to start earning praise and constructive feedback online.
- Ask in person. When you meet with a client or talk to them on the phone or via video conference, ask them for feedback. Let them know how important their opinion is.
- Send a follow-up email a few days or weeks after a customer has made a purchase from you.
- Focus on customer service. Customers love to rave about companies that work hard for them and provide an outstanding experience. If you provide this experience, your customers are more likely to share their reviews online and tell others how much they enjoy working with you.
Dealing with negative reviews
One of the hardest parts of reputation management, and one of the main reasons companies ignore their online reviews, is having to read negative reviews. Sometimes these reviews are absurd and are just an angry or dissatisfied customer’s way of venting. But other times, they provide information about your company that you wouldn’t otherwise know.
Responding politely to a negative review software engineer working on mobile app development and inviting the customer to continue the conversation away from prying eyes can go a long way toward improving the negative review situation. Leaving these comments unanswered shows potential customers that you don’t care about your customers’ thoughts and feelings.
Negative feedback can be just as important as positive feedback because it reveals your true character.
If you are struggling with online reviews or can’t find a way to improve your online reputation, contact New Light Digital . Our reputation management services have helped many businesses improve their rankings and attract more customers.
Further reading:
- Why You Need to Develop Thought b2b reviews Leadership to Prove Your Authority in Your Industry
- Can paid advertising increase customer loyalty?
- Why You Need a Facebook Group and How to Create One
