.Management companies are organizations that service apartment buildings. To solve their problems, they Creation of an information contact other utility providers. This is a complex information system, the efficiency of which. Directly affects the quality of life of all residents of the building. How to automate the iran telegram data processes of the management company so as to promptly solve. Any emerging problems – read in this case.
Client tasks
At one of the conferences held by IPG, at the beginning of 2020, the deputy director of the Territory. Management Company approached our specialists and voic the tasks of the dynamically expanding company. Our specialists already had experience working with management companies and an understanding of the specifics of the business. This is how our interaction began.
UK “Territory” is one of the largest management companies in the Ural region. It manages over 120 houses and 45 TSN, as well as parking lots, non-residential premises, etc. Today, the management company has offices in Yekaterinburg and Verkhnyaya Salda. In total, the company employs over 600 people. artner companies are engag. In the continuous maintenance of the houses of “Territory”. They are responsible for energy supply systems, plumbing, security, etc.
Such a scale of activity is ensur by the complex organizational structure of the company. UK “Territory” performs the main inclusive business: buzzword or real performance lever?
administrative and coordination-methodological function. Thus, the management company includes 24 legal entities, those who directly manage and those who service apartment buildings.
For example, an accountant (a division of one legal entity) takes part in the approval of the purchase of elevators in any of the subordinate residential complexes (another legal entity). Without thefield, such an important and labor-intensive process can be extend. Due to approvals and complicated by data inconsistencies.
Thus, it was necessary to create a single information space for 24 legal entities with the ability to interact with external contractors and clients.
Choosing a platform: cloud and boxed Bitrix24
UK Territory was already working on the cloud version of Bitrix24. The cloud version differs in that you rent the Creation of an information service, can use all the tools, but cannot customize them, modify their logic and interfaces.
The functionality of the cloud Bitrix24 was no longer enough for UK Territory: the dynamic development of the company required the development of unique solutions. In addition, the plans included the creation of a mobile application, and it was necessary to provide for the possibility of integrating data from different systems.
Bitrix24 has standardized procedures for switching from the cloud to the boxed version, and the experience of our specialists helped to telegram data foresee possible nuances of the transition. In particular, during the transition, a number of employees continued to set tasks in the cloud Bitrix and our specialists transferred the missing tasks to the boxed version of Bitrix24.
The transition from a cloud service to a boxed one made it possible to implement many of the customer’s wishes regarding customization of the corporate portal interfaces and creation of additional functionality.
Simplifying business processes is the key to successful automation
The basis of any project is a thorough analysis of the company’s business processes and the development of Creation of an information options for their optimization and automation. In the Territory Management Company, a deep audit of business processes was conducted, as well as an audit of the current Bitrix24 settings, as a result of which an implementation plan, technical specifications and work estimate were drawn up. Read more about how we conduct the business process audit stage in the article “A correctly conducted audit is the foundation of a successful business process automation project” .
