The bounce notification was correctly added only to the relevant tab objects
Bounce notifications for undelivered emails were incorrectly added to irrelevant record items when the bounce notification was received in response to an automatically sent email that was not visible in the record. Given the confusion this caused,
we have now fixed this issue ensuring that bounce
notifications for undelivered emails are no longer incorrectly added to irrelevant record items.
Facebook page activation and connection has been resolved
Some customers experienced difficulties saudi arabia mobile database activating or connecting their Facebook pages due to the errors “Facebook page not activated. Message: Facebook response error. Missing required fields: success” or “Unable to load Facebook pages. Message: Missing required field: access_token”. This issue has been fixed and additional logs have been added to track such errors.
LiveAgent – connect your Facebook page
Dealer connections and information/settings updates have been fixed
Some agents were unable to log in to their accounts or administrators were unable to update their account information/settings due to the error “Agent service not found”. The issue was caused by the agent not being properly added to the agent repository in the database. Our team has addressed this issue and it has since been fixed.
Improved attachment functionality in
“Tab Attachment Management” plugin
It was not possible to delete old attachments on optimize your email campaign performance tabs via the Tab Attachment Manager plugin due to recent rebuilds. Our developers have removed the old plugin and instead implemented a new panel in the tab details section, where the previous plugin was placed, that now allows customers to view and delete all attachments.
Call recordings and notes from tabs are now properly merged
Some customers may have encountered an issue when merging two records. The issue was that when an agent tried to merge record A with record B, the call logs and notes from record A were not merged into record B. The issue has now been fixed chine directory and the records are merging correctly.
The menu panel for languages with
right-to-left text direction is displayed correctly again
Customers with LiveAgent tables in languages where the text direction was set to right-to-left were unable to see the table menu and submenu. Our developers have fixed this immediately and the missing tables are now visible again.
This summarizes the key updates we wanted
to highlight, in addition to resolving various design and performance issues and refactorings. Our team is also diligently working on restructuring SLAs and integrating AI, so please stay tuned for our future updates to discover the exciting developments we have planned for LiveAgent. Thank you for supporting us on this journey of continuous improvement.
