The Russian Caviar House Group of Companies (Moscow) is the owner of for the Implementation of amour for the largest largest an aquaculture enterprise producing black caviar.
It is the largest exporter of the delicacy to the international market and a supplier of sturgeon to spain telegram data the Kremlin and such companies as the Central Bank, Gazprom, Sberbank and Roscosmos, and even to near-earth orbit – caviar is part of the on-board food for ISS astronauts.
The company’s clients are the following segments:
- the largest chain stores: Magnit, Pyaterochka, Lenta, Auchan, Karusel;
- online stores with their own delivery;
- offline stores in Moscow, Moscow region and St. Petersburg where caviar needs to be deliver.
- legal entities: gas stations, private stores;
- foreign companies that import caviar, as well as duty free.
As we can see, the company’s market segment is diverse. At the same time, many .how to get homepage backlinks to your site’s front door
requests are receiv every day from new and old clients via the website, e-mail and telephony. These requests ne to be record and process in a timely manner.
P.S. The customer was choosing between two systems – Bitrix24 and amoCRM and communicat with many integrators.
The decisive factor was a personal conversation with the customer. There, we offer comprehensive solutions for logistics and interaction between a large number of departments bas on amoCRM with our own industry modules.
Implementation tasks
In order to combine all this into one integral structure, it was decid to implement. It in the following stages:
-
Implement and configure amoCRMExpanding amoCRM registration, adding all users. Loading the old client base.
-
Set up synchronization 1C+amoCRMTwo-way data exchange is necessary to control payments from customers for issued invoices.
-
Connect and configure IP telephony
For high-quality work, all calls will be recorded, and the transaction card will store the history for the largest of interactions with conversation records.
-
Develop an industry-specific seafood logistics solutionOrders from the online store are delivered by a courier. When working with thailand data such an expensive Implementation of amour for the largest product as caviar, the courier cannot make mistakes, otherwise the company’s reputation will suffer.
It was decided to develop a widget for logistics that will simplify delivery tasks. The application shows all couriers on the map, as well as a list of deliveries for today or tomorrow. The logistician selects orders, optimal routes, assigns couriers, prints out route sheets.
This will reduce the cost of cargo delivery, plus the logistician will see the caviar delivery and the location of the couriers in a single window. -
Automate the process of coordinating any issues between departments and employees
The process of coordinating accounts with the director was slow. It was necessary to speed it up, eliminating the occurrence of delays. To automate this process, a widget for managing tasks in the company was developed.
In the program, you can create an unlimited number of projects for any activity of the company. Each project has participants, executors, responsible persons. You can assign your own stages for coordinating tasks with a reminder. -
Integration of online store with amoCRMThe online store sells delicacies – salmon and sturgeon caviar with home delivery in Implementation of amour for the largest for the largest Moscow and the region.
We integrated the site with amoCRM so that when choosing a product, customer data is forwarded to the system.
When creating a new application, amoCRM automatically creates a contact and assigns a task to the responsible manager. When ordering, the client indicates their full name, phone number, delivery address on the site, then all this data is automatically entered into the transaction card.
