The Alcoclinic Medical Center is one of the best drug addiction How to combine the work of dispatchers clinics in Moscow and has been solving problems related to alcohol, tobacco, gambling, drug addiction and depression around the clock for 10 years. A staff of qatar telegram data qualified psychiatrists and drug addiction specialists helps to cope with illnesses.
We had to automate the work process of mobile teams. Employees go to the client’s home, conduct sobering procedures – IVs, coding – and
The Alcoclinic Medical Center is one of the best drug addiction clinics in Moscow and has been solving problems related to alcohol, tobacco, gambling, drug addiction and depression around the clock for 10 years. A staff of qualified psychiatrists and drug addiction specialists helps to cope with illnesses.
We had to automate the work process of mobile teams. Employees go to the client’s home, conduct How to combine the work sobering procedures – IVs, coding – and then go back. However, closer to the holidays, when the number of calls increases, dispatchers cannot cope with the influx and begin.
How to control field teams in amoCRM?
One of the company’s services is providing the necessary assistance at home. There are 15 teams How to How to combine combine the work working on the road, and during holidays this figure increases 2-3 times. Every day, more than 100 requests come from Moscow and the Moscow region. All communication between employees takes place by phone. how to redirect backlinks pointing to 404 error pages
The main problem was that the dispatcher did not know where the teams were located. Upon receiving a call, it was necessary to quickly send a car to the address. The snag was that the dispatchers did not know what order to assign to them.
And therefore, it was necessary to combine the work of administrators in amoCRM and the road teams. Make available the current statuses and actions of the road workers.
We have developed a number of individual improvements.
The application tracks the status of mobile teams
Each medical team sets the current statuses in the application. When the How to status changes in thailand data the application, the status in amoCRM also changes. For example, a visiting doctor is ready to go to a patient. He selects a list of orders in the application, clicks the “accept” button, and the application status changes to “call accepted”. In amoCRM, the transaction status also changes to “team assigned”.
The application functionality can show the required address on the map. Drivers of visiting teams see addresses on the map, and if they are nearby, they go to the patient.
After completing the call, the team in the application selects the service that was provided to the patient, specifies the budget, and this data is automatically updated in amoCRM.
One of the company’s services is providing the necessary assistance at home. There are 15 teams working on the road, and during holidays this figure increases 2-3 times. Every day, more than 100 requests come from Moscow and the Moscow region. All communication between employees takes place by phone.
The main problem was that the dispatcher did not know where teams were located. Upon receiving a How to combine call, it was necessary to quickly send a car to the address. The snag was that the dispatchers did not know what order to assign to them.
And therefore, it of administrators in amoCRM and the road teams. Make available the current statuses and actions of the road workers.
We have developed a number of individual improvements.
A widget that will calculate the distance from the hospital to the client’s address and save the result
The widget is synchronized with the mobile application. In the amoCRM deal, the dispatcher sees the call address, which is highlighted by a marker on the map. In addition, the map shows the location of all teams, their statuses (“On call”, “On the way”). The dispatcher only needs to select the team that is closest to the patient. The program itself calculates the cost of the trip, which is automatically recorded in a special amoCRM field.
